Privacy policy
Effective Date: 18 September 2026
At Zalvoro, operated as a sole proprietorship, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices and rights available to you when you visit our website, place an order, contact us, or otherwise interact with our services.
For questions about this Privacy Policy or how we handle personal information, contact us at zalvoroofficial@gmail.com.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Order details
- Product preferences, size, colour and quantity
- Payment status and transaction information
- Customer support messages
- Return, refund or complaint information
- Photos or other evidence you provide for damaged or defective products
- Marketing preferences
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, approximate location, pages viewed, referring pages, interactions with our website, and cookie or similar technology identifiers.
2. How We Use Your Information
We may use your personal information to:
- Process and confirm orders
- Arrange printing, packing and delivery
- Process payments and refunds
- Send order confirmations and shipping updates
- Verify Cash on Delivery orders
- Provide customer support
- Handle returns, refunds and cancellations
- Detect fraud, misuse or suspicious activity
- Improve our website and customer experience
- Analyse website performance and customer behaviour
- Send marketing communications where you have opted in
- Comply with legal, accounting, tax and regulatory obligations
- Protect our legal rights and enforce our store policies
3. Print-on-Demand Fulfilment
Zalvoro operates using a print-on-demand fulfilment model.
When you place an order, information necessary to produce and deliver your products may be shared with our fulfilment partner, Qikink, and with courier or logistics providers involved in delivering your order.
This may include your name, shipping address, phone number, product information and order details.
We only share information that is reasonably necessary for fulfilment, delivery, customer support, returns or related operational purposes.
4. Payments
Online payments may be processed through third-party payment providers, including Razorpay.
These providers may collect and process information necessary to complete payments, prevent fraud, comply with regulatory requirements and provide payment-related services.
Zalvoro generally does not directly store your full card details, UPI credentials, banking passwords or other sensitive payment authentication information.
For Cash on Delivery orders, necessary order and contact information may be shared with fulfilment and courier partners to arrange delivery and collect payment.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage and similar technologies.
These technologies may help us:
- Keep the website functioning correctly
- Remember cart and session information
- Maintain website security
- Understand how visitors use our website
- Measure website performance
- Improve navigation and user experience
- Measure or personalise advertising and marketing where permitted
Some cookies are necessary for the operation of the store.
Other cookies, including analytics or advertising cookies, may depend on your consent or preferences where required by applicable law.
You can manage cookies through your browser settings and, where available, through privacy controls provided on our website.
6. Third-Party Services
We use third-party services to operate our business, including:
Shopify — our e-commerce platform.
Razorpay — payment processing.
Qikink — print-on-demand production and fulfilment.
Courier and logistics providers — shipping, tracking and delivery.
We may also use analytics, marketing, technology and security providers where necessary to operate and improve our business.
These third parties may process personal information according to their own privacy policies, terms and applicable law.
We do not sell your personal information to advertisers.
7. Marketing Communications
If you choose to receive marketing communications from us, we may use your email address to send information about:
- New product drops
- Promotions
- Offers
- Brand updates
- Seasonal collections
You may unsubscribe at any time using the unsubscribe option included in our emails or by contacting us at zalvoroofficial@gmail.com.
Unsubscribing from marketing does not stop important transactional communications relating to your orders, payments, shipping, refunds or customer support.
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Order fulfilment
- Customer support
- Transaction records
- Fraud prevention
- Accounting
- Tax compliance
- Legal and regulatory obligations
When personal information is no longer reasonably required for the purpose for which it was collected, we will delete, anonymise or securely dispose of it, unless retention is required or permitted by applicable law.
9. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse, loss or destruction.
Our store and checkout are operated using third-party infrastructure including Shopify and payment service providers that maintain their own security controls.
If we become aware of a personal data breach, we will take appropriate steps to contain and address it and, where required by applicable law, notify affected individuals and the relevant authorities.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Rights
Subject to applicable law, you may have the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request updating of incomplete information
- Request deletion or erasure of eligible personal data
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise a grievance regarding our handling of your personal information
- Exercise other rights available under applicable Indian data-protection law
- Nominate another individual to exercise applicable data-protection rights on your behalf in the event of your death or incapacity, where provided by law.
To exercise a privacy-related right, contact us at:
We may need to verify your identity before processing certain requests.
Some information may need to be retained where necessary to complete an existing transaction, resolve disputes, prevent fraud or comply with legal obligations.
11. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw your consent by contacting us or using the relevant privacy or marketing controls available to you.
Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
Certain information may still need to be processed where necessary to fulfil an existing order or comply with legal obligations.
12. Children
Our store is not specifically directed at children. We do not knowingly process personal information of children without appropriate parental or guardian consent where required by applicable law. If you believe a child has provided personal information to us without appropriate consent, contact us at zalvoroofficial@gmail.com.
13. International Processing
Some third-party service providers may operate infrastructure or servers outside India.
As a result, personal information may be processed or stored outside India where necessary for the operation of our services.
Any processing or transfer of personal information outside India will be subject to applicable Indian law and any restrictions or requirements imposed by the Government of India.
14. Customer Grievances
For questions, complaints or concerns about how we handle your personal information, contact:
Grievance Contact: Zalvoro Customer Support
Email: zalvoroofficial@gmail.com
Business Name: Zalvoro
Website: https://zalvoro.in
Business Address: A Block, Tigri JJ Colony, New Delhi, Delhi 110062, India
Country: India
Please include enough information for us to understand and respond to your request.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, service providers or applicable legal requirements.
When material changes are made, we may update the effective date at the top of this Policy.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
For privacy questions, requests or complaints, contact:
Zalvoro
Email: zalvoroofficial@gmail.com
Website: https://zalvoro.in
Business Address: A Block, Tigri JJ Colony, New Delhi, Delhi 110062, India
Country: India