Shipping policy
Effective Date: 20 September 2026
Zalvoro products are made to order and shipped across India through our fulfilment and courier partners.
1. Shipping Charges
Standard shipping is currently Free unless a different shipping charge or promotional offer is shown during checkout.
The final shipping charge will always be displayed before you complete your order.
2. Processing and Delivery
Because Zalvoro products are made to order, each order requires production before it is dispatched.
The estimated delivery time available during checkout is an estimate and may vary depending on production time, delivery location, courier availability, public holidays, weather conditions or other circumstances outside our reasonable control.
3. Order Tracking
Where tracking is available, tracking details will be sent to the contact information provided with your order after dispatch.
Tracking updates are managed by the courier partner and may sometimes take time to appear after shipment.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, phone number and contact information.
If you notice an error in your address, contact us as soon as possible at zalvoroofficial@gmail.com.
We cannot guarantee that an address can be changed once an order has entered production or been handed over to the courier.
5. Delivery Attempts and Failed Delivery
Courier partners may contact you to complete delivery.
If an order cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the shipment or inability to contact the customer, the shipment may be returned to us or our fulfilment partner.
Additional shipping charges may apply if re-shipping is requested.
6. Cash on Delivery
Cash on Delivery may be available for eligible orders and locations.
COD orders may be verified before production or fulfilment. Please provide a valid phone number and accurate delivery details when placing your order.
7. Delays
While we aim to deliver orders within the estimated timeframe, courier or production delays can occasionally occur.
If your order appears significantly delayed, contact us and we will help you check the shipment status.
8. Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted or incorrect, contact us within 7 days of delivery with your order details and clear photos of the issue.
Please refer to our Return & Refund Policy for information about replacements and refunds.
9. Shipping Area
Zalvoro currently ships within India.
International shipping is not currently offered unless specifically stated on our website.
10. Contact Us
For shipping or delivery questions, contact:
Zalvoro
Email: zalvoroofficial@gmail.com
Website: zalvoro.in
Business Address: A Block, Tigri JJ Colony, New Delhi, Delhi 110062, India
Country: India